This article helps the customer with changing orders online, modifying orders, updating purchases, order adjustments.
Once an order has been completed, we are unable to make any changes.
In such cases, we recommend refusing the delivery of the package. By doing so, the product will be automatically returned to our warehouse, and a full refund will be issued to you.
However, if refusing the delivery is not feasible for any reason, please reach out to us through our contact form. Our Customer Care Team will assist you in providing a return label. Once the item is received in our warehouse, a full refund will be processed.
Please keep in mind that for a successful return, the item must be unused and the attached hygienic seal must remain undamaged. We appreciate your cooperation in adhering to these return guidelines.