Your Go to article to Troubleshoot your Premium
Hey there – welcome to the troubleshooting guide of Premium
Sometimes your toy might not work as expected due to various reasons. The best ways to make sure you troubleshoot correctly is to work through the following articles.
Here’s what we recommend:
- How to Perform a Hard Reset on Your Premium: If the problem isn’t related to features and your toy still isn’t working, follow this guide to reset your device.
- Interpreting Signals and Indicators on Your Premium: For a deeper analysis of your toy’s issues, refer to this guide. It explains what different signals and indicators mean.
- Troubleshooting Common Features and Settings on your Premium: Start here if you're having issues with features like the travel lock, smart silence, or power-saving mode. These might be causing the problem.
By following these steps, you should be able to fix most issues and get your toy working again. If you need more help, our customer support team is here for you; they will request you to send a video of you performing different troubleshooting steps so they can make the right adjustments.