Go here if you want to know how to interpret signals and indicators on your premium.
If your product has a short runtime or turns off unexpectedly, it might be due to a special Standby feature that activates after ten minutes of disuse or ten minutes if the battery is low.
- Ensure your product is fully charged before use.
- If the device turns off after ten minutes, simply turn it back on to continue using it.
Ensuring your product is fully charged can help prevent it from turning off prematurely. We hope this resolves your issue and enhances your experience with our product. For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.
If your product isn't charging and the LEDs are off, it might be due to a physical defect or an issue with the charging process. Here's how to troubleshoot based on the LED indicators:
- LEDs are located below the charging pins.
- All three LEDs light up: The rechargeable battery is fully charged.
- The lower two LEDs light up: The rechargeable battery is half charged.
- The bottom LED flashes: The rechargeable battery is nearly empty.
If the issue persists, your product might need further inspection. For further assistance feel free to reach out and share a short video following the steps above mention. We hope this helps you get back to enjoying your product!
If your product is experiencing charging issues, it could be due to the type of charging adaptor used, whether the issue occurred while connected to the charger, or if the device was charged immediately after cleaning. Please contact customer support and provide the information required below.
- Is there any visible damage to the charging cable or adaptor?
- Have you recently dropped the device or exposed it to water, which might have caused internal damage affecting charging?
- Are you using the original charger that came with the device, or a third-party charger?
- What type of charging adaptor was used while charging? (Image of the charger / Amazon link)
- Did the issue occur while the device was connected to the charging massager?
- Was the device kept on charging immediately after cleaning the product?
Ensuring you use the correct charging adaptor and allowing the device to dry completely before charging can help resolve these issues. If the problem persists, consider trying a different charger or outlet. We hope this helps you get your product back to working order! For further assistance feel free to reach out with share a short video or relevant media showing the issues/defects.