This article helps the customer with submitting a warranty claim for a defective item or toy malfunction.
Visit our Warranty page to submit a claim
Womanizer offers a 5-year warranty on all products.
If your product is found to be defective within the warranty period, it may be eligible for replacement. To place a warranty, please go to our Warranty Page and fill out the online form.
Please note that due to the nature of our products, claims are valid to cover working parts that affect the function of the pleasure object. It does not cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the toy (or its accessories) will void the warranty. Warranty replacement is only valid for the same model or same model value replacement in the case of discontinued or out-of-stock products.
In the event of a warranty claim, Womanizer will exchange the product for a new product, and the old product will be replaced by a new product of the same type, quality, and type. Womanizer is entitled to supply a comparable product if the product type is no longer manufactured when the fault is reported.
In case of a potentially defective device, contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location. If the store refuses to replace the product directly, please send a claim to Womanizer using the link below.
You must include a picture of your receipt, first and last name, and mailing address, as well as the model of the toy and a description of your issue. No registration is needed to activate a Womanizer product warranty. Simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference, etc.), we cannot replace your toy.