Go here if you want to know how to perform a hard reset on your Classic 2.
If your product is experiencing charging issues, irregular vibrations, abnormal noise, or isn't turning on/off properly, performing a Hard Reset could solve your issue:
- Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
- Place the charging head on the magnetic pins. (After five seconds the device resets)
- Check if the LED on the Power button is flashing or not.
- Disconnect the charger.
- Turn ON the device by pressing the power button for 2-5 seconds.
- Increase the Intensity to maximum by keep pressing the (+) button.
If these steps resolve the issue, great! If not, try repeating the process or consider other troubleshooting options. We understand how frustrating this can be and hope this helps you get back to enjoying your product. For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.