Go here if you want to know how to troubleshoot common features and settings on your Duo 2.
If your product is experiencing issues with Smart Silence not functioning correctly, follow these steps to recalibrate and resolve the problem:
- Turn ON the device by pressing the power button for 2-5 seconds.
- Remove the stimulation head from the device.
- Turn OFF the device by pressing the power button for 3 seconds.
- Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
- Place the charging head of the USB cable on the magnetic pins for 5 seconds.
- Disconnect the charging head from the magnetic pins.
- Place the stimulation head back on the device.
- Turn ON the device by pressing the power button for 3 seconds.
- Note: Do not touch or cover the stimulation head once the device is on for calibration.
- Let the device run until it is calibrated.
- The device will automatically stop after getting calibrated.
- Turn Smart Silence ON/OFF with the (+) and (-) combination.
This should resolve the Smart Silence issue and get your product back to optimal performance. If you continue to experience problems, feel free to reach out and share a short video following the steps above mention.