Go here if you want to know how to perform a hard reset on your Next device.
If your product turns on but won't turn off, or if it won't charge and doesn't turn on, performing a Hard Reset could solve your issue:
- Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
- Place the charging head on the magnetic pins.
- Press and hold the depth button for 2 seconds to reset the toy, the LED will turn off
- Disconnect the charger.
- Turn ON the device by pressing the power button for 2-5 seconds.
- Deactivate Smart Silence Function by pressing the (+) (-) button simultaneously for approx. five seconds.
- Increase the Intensity to maximum by keep pressing the (+) button.
This should help resolve the issue. If the problem persists, feel free to reach out with share a short video following the steps above mention for further assistance.