Go here if you want to know how to interpret signals and indicators on your Duo device.
If your product isn't charging or turning on, check the LED indicator under the stimulation head for status updates.
- A white LED lights up when you switch on your product with the on/off button.
- The white LED flashes while your product is charging.
- When fully charged, the white LED stops flashing and remains on.
If the LED behaves as described but the issue persists, your product may need further inspection. For further assistance feel free to reach out and share a short video following the steps above mention. We hope this helps you get back to enjoying your product!
If your product has a short runtime or turns off unexpectedly, it might be due to a special Standby feature that activates after ten minutes of disuse or five minutes if the battery is low. Here are the steps to troubleshoot this issue:
- Ensure your product is fully charged before use.
- If the device turns off after ten minutes of inactivity, simply turn it back on to continue using it.
- Is there any visible damage to the charging cable or adaptor?
- Have you recently dropped the device or exposed it to water, which might have caused internal damage affecting charging?
- Are you using the original charger that came with the device, or a third-party charger?
- What type of charging adaptor was used while charging? (Image of the charger / Amazon link)
- Did the issue occur while the device was connected to the charging massager?
- Was the device kept on charging immediately after cleaning the product?
If your product is experiencing charging issues, it could be due to the type of charging adaptor used, whether the issue occurred while connected to the charger, or if the device was charged immediately after cleaning. Please contact customer support and provide the information required below.
Ensuring you use the correct charging adaptor and allowing the device to dry completely before charging can help resolve these issues. If the problem persists, consider trying a different charger or outlet. We hope this helps you get your product back to working order! For further assistance feel free to reach out with share a short video or relevant media showing the issues/defects.