Go here if you want to know how to interpret the signals and indicators on your Premium Eco device.
If your product isn't charging or turning on, check the LED indicators to understand the battery status and follow these steps to resolve the issue.
- This Toy includes an LED under the control buttons.
- LED status for the charging process:
- LED flashes slowly: Battery is low. Toy needs to be charged.
- LED flash quickly: Toy is being charged.
- LED constantly ON: Toy is fully charged.
- LED will light up or flash when the Toy is switched on.
By following these steps, you can easily determine the charging status of your product and ensure it is functioning correctly. If you continue to experience issues, feel free to reach out with share a short video following the steps above mention for further assistance.
If your product is experiencing charging issues, it could be due to the type of charging adaptor used, whether the issue occurred while connected to the charger, or if the device was charged immediately after cleaning. Please contact customer support and provide the information required below.
- Is there any visible damage to the charging cable or adaptor?
- Have you recently dropped the device or exposed it to water, which might have caused internal damage affecting charging?
- Are you using the original charger that came with the device, or a third-party charger?
- What type of charging adaptor was used while charging? (Image of the charger / Amazon link)
- Did the issue occur while the device was connected to the charging massager?
- Was the device kept on charging immediately after cleaning the product?
Ensuring you use the correct charging adaptor and allowing the device to dry completely before charging can help resolve these issues. If the problem persists, consider trying a different charger or outlet. We hope this helps you get your product back to working order! For further assistance feel free to reach out with share a short video or relevant media showing the issues/defects.