Go here if you want to know how to troubleshoot common features and settings on your Premium Eco.
If your product has a short runtime or turns off unexpectedly, it might be due to a special Standby feature that activates after ten minutes of disuse or five minutes if the battery is low. Here are the steps to troubleshoot this issue:
- Ensure your product is fully charged before use.
- If the device turns off after five minutes, simply turn it back on to continue using it.
Ensuring your product is fully charged can help prevent it from turning off prematurely. We hope this resolves your issue and enhances your experience with our product. For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.
If your product is experiencing issues with Smart Silence not functioning correctly, follow these steps to recalibrate and resolve the problem:
- Turn ON the device by pressing the power button for 2-5 seconds.
- Remove the stimulation head from the device.
- Turn OFF the device by pressing the power button for 3 seconds.
- Place the stimulation head back on the device.
- Turn ON the device by pressing the power button for 3 seconds.
- Note: Do not touch or cover the stimulation head once the device is on for calibration.
- Let the device run until it is calibrated.
- The device will automatically stop after getting calibrated.
- Turn Smart Silence ON/OFF with the (+) and (-) combination.
This should resolve the Smart Silence issue and get your product back to optimal performance. If you continue to experience problems, feel free to reach out and share a short video following the steps above mention.