Go here if you want to know how to perform a hard reset on your Pro 40.
If your product isn't charging or turning on, check the LED status under the stimulation head to diagnose the issue.
1. Ensure the charging cable is properly connected to both the toy and the power source.
2. Try using a different power outlet or USB port.
3. Inspect the charging cable and port for any visible damage.
4. Clean the charging contacts on both the toy and the cable with a dry cloth.
By following these steps, you should be able to identify and resolve the charging issue. If the problem persists, it might be time to consider a replacement. We hope this helps you get back to enjoying your product!
For further assistance feel free to reach out with share a short video following the steps above mention.
If your product is experiencing charging issues, irregular vibrations, loud noises, or won't turn on/off, performing a Hard Reset could solve your issue:
1. Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
2. Insert the charging pin inside the charging slot.
3. Show the LED status inside the stimulation head while the device is on charge.
4. Disconnect the charger from the device.
5. Press the On/Off power switch for 5 seconds and turn ON the device.
6. Increase the intensity to maximum by pressing the (+) button.
Hopefully, these steps help resolve the issue. For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.