Go here if you want to know how to troubleshoot common features and settings on your Premium 2 device.
If your product's Smart Silence feature isn't working after detaching the silicone head for cleaning, follow these steps to recalibrate it:
- Turn ON the device by pressing the power button for 5 seconds.
- Remove the stimulation head from the device.
- Turn OFF the device shortly after a few seconds.
- Place the stimulation head back on the device.
- Connect the charging cable (Let product charge for a 5 of seconds).
- Disconnect the charging cable from the device.
- Turn the product ON.
- Turn Smart Silence ON/OFF with the (+) and (-) combination.
The device should now be calibrated, and Smart Silence will be active again. If the clitoral stimulator is still functioning, let the device run until Smart Silence calibrates itself. It will stop once calibration is complete. We hope this resolves your issue and your product is back to working perfectly! For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.