Go here if you want to know how to perform a hard reset on your OG device.
If your product is experiencing issues such as irregular vibration, loud noise, charging problems, or not turning on/off, performing a Hard Reset could solve your issue:
- Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
- Place the charging head on the magnetic pins. (After 5 seconds it will reset your toy)
- Check if the LEDs above the magnetic pins is flashing or not.
- Disconnect the charger.
- Turn ON the device by pressing the power button for 2-5 seconds.
- Deactivate Smart Silence Function by pressing the (+) (-) button simultaneously for approx. five seconds.
- Increase the Intensity to maximum by keep pressing the (+) button.
By following these steps, you should be able to resolve the issue and enjoy your product again. For further assistance if the problem persists, feel free to reach out and share a short video following the steps above mention.