Go here if you want to know how to interpret the signals and indicators on your Starlet 2 device.
If the toy is not charging or turning on, and the charging lights are off, here are the steps to troubleshoot:
- This toy includes an LED which can be found under the stimulation head.
- LED status for the charging process:
- LED flashing: Toy is being charged (When connected to the charger)
- LED stops flashing and remains on: Toy is being charged (When connected to the charger)
- LED lights up: Toy is switched ON
If the toy still doesn't charge or turn on, it might be a physical defect. Please ensure all connections are secure and try a different power source. We hope this helps you get your product up and running smoothly! For further assistance feel free to reach out with share a short video following the steps above mention.
If your product is experiencing charging issues, it could be due to the type of charging adaptor used, whether the issue occurred while connected to the charger, or if the device was charged immediately after cleaning. Please contact customer support and provide the information required below.
- Is there any visible damage to the charging cable or adaptor?
- Have you recently dropped the device or exposed it to water, which might have caused internal damage affecting charging?
- Are you using the original charger that came with the device, or a third-party charger?
- What type of charging adaptor was used while charging? (Image of the charger / Amazon link)
- Did the issue occur while the device was connected to the charging massager?
- Was the device kept on charging immediately after cleaning the product?
Ensuring you use the correct charging adaptor and allowing the device to dry completely before charging can help resolve these issues. If the problem persists, consider trying a different charger or outlet. We hope this helps you get your product back to working order! For further assistance feel free to reach out with share a short video or relevant media showing the issues/defects.